Your privacy matters deeply to us. This Privacy Policy explains exactly what personal information ink304 collects, how we use it, who we share it with, and how we keep it safe. Please take the time to read this document carefully before using our platform.
ink304 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the ink304 platform at ink304.cam (the "Platform"). This Privacy Policy describes our practices in relation to the collection, processing, storage, and transfer of personal information in accordance with applicable data protection standards.
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.
This policy applies to all current and former members, visitors to the Platform, and any individual whose personal information we hold in connection with our operations in Indonesia and internationally.
ink304 acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have questions or concerns about how your personal information is handled, you may contact our Data Protection team directly at the email address provided in Section 15 of this policy.
We collect several categories of personal information depending on how you interact with the Platform. The table below outlines the main data categories and specific examples:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, Indonesian national ID number (NIK from KTP), passport number, driving license number. |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali), province, postal code. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet accounts (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records. |
| KYC Documents | Copies of identity documents, proof of residence (utility bills, bank statements), and source-of-funds documentation submitted during account verification. |
| Account & Gaming Data | Username, account balance, betting history, game session records, bonus claims, wagering activity, and communication preferences. |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone, session duration, and pages visited. |
| Communications Data | Records of your interactions with our customer support team, including live chat transcripts, emails, and support tickets. |
| Marketing Preferences | Your stated preferences regarding promotional communications and opt-in/opt-out records. |
We do not collect any special category data (such as health information, religious beliefs, or political opinions) unless it is strictly necessary for responsible gaming purposes and you have given explicit consent.
We collect your personal information through the following channels:
ink304 uses your personal information only for legitimate, clearly defined purposes. The table below maps each purpose to the data categories involved:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, Contact, Account & Gaming |
| Processing deposits and withdrawals | Identity, Financial, KYC Documents |
| Age and identity verification (KYC) | Identity, KYC Documents, Financial |
| Fraud prevention and AML compliance | Identity, Financial, Technical, KYC Documents |
| Providing customer support | Identity, Contact, Communications, Account & Gaming |
| Personalizing your experience | Account & Gaming, Technical, Marketing Preferences |
| Sending promotional communications (with consent) | Contact, Marketing Preferences |
| Responsible gaming monitoring | Account & Gaming, Financial |
| Platform security and abuse prevention | Technical, Identity, Account & Gaming |
| Legal and regulatory compliance | All categories as required |
We will not use your personal data for any purpose incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
We rely on the following legal grounds to process your personal data:
ink304 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
In the event of a business restructure, merger, or acquisition, your personal data may be transferred to the acquiring entity, subject to the same protections described in this policy.
ink304 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the Platform. Note that strictly necessary cookies cannot be disabled as they are required for basic Platform operation.
We do not use cookies to serve third-party advertising or to track your activity across external websites unrelated to ink304.
We retain your personal information for as long as your account is active and for a period thereafter as required by applicable laws and regulations. Specific retention periods include:
After the applicable retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you.
ink304 takes the security of your personal data seriously and implements industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, and destruction. Our security measures include:
As a member of ink304, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting us at the email address in Section 15:
We will respond to all verified data rights requests within 30 calendar days. In complex cases we may extend this by a further 30 days, in which case we will inform you of the extension and the reason. Note that some rights are subject to legal exceptions — for example, we cannot delete transaction records that we are legally required to retain under AML regulations.
The ink304 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data, we will immediately close that account, delete all associated data, and reverse any financial transactions where possible.
If you believe a minor has registered on the Platform, please notify us immediately at the contact email in Section 15. We take underage gambling prevention extremely seriously and cooperate fully with parental or guardian requests to remove a minor's data.
The Platform may reference or integrate with third-party services such as game providers, payment gateways, or identity verification platforms. These third parties operate under their own privacy policies, which are independent of ink304's policy. We encourage you to review the privacy policies of any third-party service you interact with in connection with your ink304 account.
ink304 is not responsible for the privacy practices or the content of any third-party platforms or services. Our Privacy Policy applies solely to information collected through the ink304 Platform.
ink304 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active members via email or an in-platform notification.
We encourage you to review this policy periodically. Continued use of the Platform following any posted changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue use of the Platform and contact us to request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ink304 handles your personal data, please contact our Data Protection team:
Our Indonesian-speaking support team is available daily from 07:00 to 23:00 WIB via live chat on the Platform. For formal data rights requests, email is the preferred channel as it creates a verifiable written record.
A summary of the core principles that guide how ink304 handles your personal information.
Every byte of data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption, keeping your personal and financial information secure in transit.
ink304 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account and keep the platform secure.
We verify the identity of every member in line with internationally recognized Know Your Customer and anti-money-laundering standards, protecting both you and the platform.
You retain the right to access, correct, export, or delete your personal data at any time. Simply contact our support team and we will respond within 30 calendar days.
We keep your data only for as long as the law requires or as necessary to operate your account. Transaction records are retained for 5 years post-closure in line with AML regulations.
We will only send you marketing emails if you have explicitly opted in. You can withdraw consent at any time through your account settings or by emailing our support team.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gaming policy to give you a complete picture of how ink304 operates and how we protect you.